Includes - Recording, Quality Management, Enterprise Workforce Management, Performance Management, eLearning, Gamification, Desktop Analytics and Robotic Process Automation.
Enhance contact center performance, discover customer insights into satisfaction, business issues, competitive intelligence, reduce churn, improve quality monitoring and provide targeted coaching to agents by analyzing their relative performance.
Employee Desktop, Case Management, Email Management, Knowledge Management, Live Chat, Co-Browse, Social Engagement, Self-service and Communities.
Capture large amounts of information from numerous data types and sources, use analytics to glean insights from the information, and leverage the resulting Actionable Intelligence to help optimize customer engagement, enhance security, and mitigate risk.
Available On-premise as well as on cloud. Knowledge management, self-service, agent desktop, case management and omnichannel support help enhance customer engagement.
Virtuos has implemented many solutions on the KANA Customer Engagement Suite provided by Verint. Companies like Sutherland Global, Standard Chartered Bank and bwin.com have all improved their CX using Verint solutions implemented by Virtuos.
Virtuos has integrated its flagship CX Transformation Program - CXNow with various technologies like those of Verint, where Verint provides key features like Speech Analytics and Digital Feedbacks under the CustomerVoice program run by Virtuos for capturing Voice of the Customer (VoC).
Workforce optimization, Robotic process automation, Digital First Engagement Management and state-of-the-art analytics platforms provide technology backbone to CXNow.