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Oracle RightNow CX
Oracle RightNow CX
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Complete Cross Channel Experience

Solution Overview:

Oracle RightNow CX Service cloud helps Businesses and Public Sector Organizations differentiate their brand by developing lasting, profitable relationships through exceptional and personalized customer service experiences. Virtuos delivers implementation and customisation services for the following modules of Oracle RightNow CX Cloud Service.

RightNow Web Oracle RightNow Web Self-Service
  Oracle RightNow Guided Assistance
  Oracle RightNow Email Management
RightNow Contact Center Oracle RightNow Mobile
  Oracle RightNow CX Sales
  Oracle RightNow Dynamic Agent Desktop
RightNow Engage Oracle RightNow Multi-Channel Solution
  Oracle RightNow Analytics
  Oracle RightNow Knowledge


Business objectives:

  • Improve Cross Channel Customer Experience
  • Increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort.
  • Transparent reliability, security, and total Cloud freedom for mission critical customer experience delivery
  • Foster innovation by freeing up skilled IT staff and refocus resources on the core business
  • Improve agility with flexible tools and a scalable platform
  • Unifying cross channel experiences to strengthen customer relationships, improve resolution rates, and increase sales

Company Overview:

Virtuos Solutions, Oracle Gold Certified Partner with specialization in RightNow CX has a deep experience of over 4 years. Virtuos Consultare - the Professional Services and Consulting Division - implements solutions for customers using Virtuos Lifecycle and Collabra Project management methodologies. Virtuos carries a rich experience in providing exceptional Customer Experiences across Retail & E-commerce, Travel & Transportation, Banking & Financial Services and Consumer Electronics verticals.The projects are managed by certified Oracle RightNow Domain Specialists and Consultants at Virtuos around our "Harvesting, Acquisition, Retention, Efficiency" (HARE) proposition contributing to significant ROI.

Virtuos Consultare delivers industry-specific counsel and integrated end-to-end solutions that support our customers' strategic, operational, and financial goals.

The Consultare team consists of Business, Technology and Solution Consultants & Architects with deep industry expertise and extensive experience in strategizing and implementing the right IT Solution for your business.

Best Practices Scoreboard

Virtuos offers a Best Practices Scorecard to measure each clients implementation and use of Best Practices throughout the life cycle of their project.

A Scorecard is completed upon Go-Live and updated during each subsequent Tune-Up or Optimization Audit. The goal is to get as close to the allotted 100 points over the life cycle of the project as possible. Details of the Scorecard recommendations will be discussed by our Business Impact Specialist Team and Project Manager.

Implementation Services (Fixed Scope)

Virtuos provides an overarching methodology for implementing any Oracle RightNow product or service, regardless of size or complexity, and activities are tailored to specific project needs. Our goal is to be as thorough as possible, while achieving collaboration, speed, effectiveness, and overachievement. Some of our fixed implementation solutions are offered as packages to offer you complete peace of mind.

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