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CustomerVoice, Oracle | RightNow, VYO (Voice Your Opinion)
 
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Virtuos CustomerVoice & Feedback experience suites help you capture the voice of your customer at every stage across web & social, and contact center to drive continuous customer experience improvement that engenders loyalty and retention.

Business Challenges

  • Customers are inundated with surveys and emails from multiple departments
  • Disparate, uncoordinated, siloed survey solutions add cost and decrease efficiency
  • Stale data results in dated and misleading insight
  • Customer feedback cannot be routed quickly and accurately
  • Actionable insight is missing as feedback is not synthesized and analyzed

Solution

Virtuos CustomerVoice & feedback management solutions allow agents to solicit and respond to customer feedback in any channel—web, voice, email, chat, and social. The ability to share that feedback across your organization drives sales opportunities and superior customer experiences. Deliver rapid corrective action—or move immediately on a proactive opportunity—with Virtuos CustomerVoice & Feedback.

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