At
Virtuos, we offer KANA - the World leader in Mulitchannel Customer Service Solutions. Built on open standards for a high degree of adaptability and integration, KANA solutions intelligently automate the processes needed to successfully serve your customers, so that you can deliver high value service at dramatically lower cost.
KANA provides an integrated solution which enables organizations to deliver consistent, managed service across all channels, including email, chat, call centers, and Web self-service, ensuring a consistent service experience regardless of how customers choose to communicate.
eMail and eService Solutions
Optimize your contact center for maximum efficiency and effectiveness using KANA solutions to manage high volumes of secure email and live collaboration sessions. 
Call Center Solutions
Streamline your agent desktop to leverage enterprise data in answering customers' questions while automating resolution guidance and service processes for outstanding improvements in call center productivity.
Web Self-Service Solutions
Ensure that every self-service experience is successful and satisfying with solutions that guide the customer through each self-service inquiry and offer easy escalation via email or live collaborative help.
Outbound Communications
For service and marketing organizations, improving the effectiveness, frequency and cost-efficiency of outbound communications is critical to achieving higher customer satisfaction, retention and life-time value. That is why some of the largest enterprises in the world depend on KANA Connect to deliver millions of personalized email and SMS communications every day.
Industry Solutions
In banking, telecommunications, insurance, high tech, retail and many other industry segments, Global 2000 enterprises are taking advantage of KANA solutions to increase customer satisfaction, drive down service costs and generate additional revenue.
Virtuos recognizes that enterprise software can present unending complexities and frustrations right from the integration to deployment. We offer the significant expertise and skill required to implement, customize, and upgrade enterprise software. And by offering unprecedented levels of flexibility and knowledge, we can ensure the rapid deployment of specific technologies within the context of your specific IT environment—all at a reasonable price.
Let's Get Started
For more information on how Virtuos Consultants can help you with your enterprise software needs, please contact us. |
