Oracle ServiceCloud

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  • Case Management

    Manage the timely resolution of customer inquiries across email, phone, live-chat, and social channels on a single platform.

  • Guided Resolutions

    Effectively guide agents to resolution through knowledge, scripts, and workflows to ensure productivity and consistency.

  • Contextual Agent Experience

    Declutter the agent desktop to provide agents with relevant context of the customer, previous interactions, and helpful data.

  • Unified Agent Desktop

    Easily integrate systems into one unified desktop for agents.

  • Knowledge Management

    Deliver the most relevant answers to customers with SmartAssitant Wizard and improve service agent knowledge on incident information.

  • Filed Service Management

    Get the right mobile employee with the right skills and equipment to every job on time with predictive engine.

Virtuos partners with Oracle

Virtuos has been an Oracle Partner since 2009

Virtuos has many success stories with Oracle. These include successful CX Enhancement implementations at MakeMyTrip.com, Flipkart.com, ThomasCook, TVS Credit Services and many more. Oracle CX solutions- like Experience Routing, SmartAssistance, Knowledge Management, Guided Assistance etc., are a part of CX Transformation program at Virtuos, where we identify business moments in the customer journey which need technology support for actionables and CX improvement.

Our Service Offerings

  • CX Enhancement using Oracle CX suite for E-Commerce, Travel & Tourism, BFSI, Service Management domains
  • Customer Engagement models for making business moments in Customer Journey actionable
  • Comprehensive Knowledge Management and Web Self-Service to deflect calls and emails and thus, reduce operational costs
  • Field service to integrate with the complete Customer Engagement eco-system
Oracle ServiceCloud

Office Locations

  • Virtuos Solutions
  •   San Francisco USA
        Gurgaon India
  •   US Phone : +1 (415) 799 9188
        APAC (IN) : +91 (124) 498 5500

About Virtuos

Virtuos is in the business of creating success story by redefining how experiences can be transformed across brand, digital and commerce. As an Experience Consultancy, Virtuos offers broad range of services, platforms and ecosystems around CX, Digital Workplace and Digital Marketing.


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