Manage the timely resolution of customer inquiries across email, phone, live-chat, and social channels on a single platform.
Effectively guide agents to resolution through knowledge, scripts, and workflows to ensure productivity and consistency.
Declutter the agent desktop to provide agents with relevant context of the customer, previous interactions, and helpful data.
Easily integrate systems into one unified desktop for agents.
Deliver the most relevant answers to customers with SmartAssitant Wizard and improve service agent knowledge on incident information.
Get the right mobile employee with the right skills and equipment to every job on time with predictive engine.
Virtuos has many success stories with Oracle. These include successful CX Enhancement implementations at MakeMyTrip.com, Flipkart.com, ThomasCook, TVS Credit Services and many more. Oracle CX solutions- like Experience Routing, SmartAssistance, Knowledge Management, Guided Assistance etc., are a part of CX Transformation program at Virtuos, where we identify business moments in the customer journey which need technology support for actionables and CX improvement.