Thomas Cook - CX and Portals

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Thomas Cook

Project Description

Thomas Cook India receives Domestic and International Travel leads from multiple sources like Website, Walk-Ins, Miss Call Integration, SMS, Email and Calls. Virtuos has implemented a solution to help Thomas Cook effectively manage their leads, booking enquiries and related queries and efficient handling by Call Centre.

Project Details
Time Period August 2013
Modules Incident Management, Opportunity Management, Surveys, Chat, Knowledge Management, Portals, API Integration
Team Kristina Hermanns, Gursimran Singh Saini, Richa Aneja, Divyanshi Yadav


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Office Locations

  • Virtuos Solutions
  •   San Francisco USA
        Gurgaon India
  •   US Phone : +1 (415) 799 9188
        APAC (IN) : +91 (124) 498 5500

About Virtuos

Virtuos is in the business of creating success story by redefining how experiences can be transformed across brand, digital and commerce. As an Experience Consultancy, Virtuos offers broad range of services, platforms and ecosystems around CX, Digital Workplace and Digital Marketing.

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