Standard Chartered - CX and Contact Center Automation

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Standard Chartered

Project Description

At Standard Chartered Bank, Virtuos implemented a mega project for bringing automation and efficiency + Productivity through KANA Response - a state of the art Contact Centre. The entire Credit Card Ops of Service and interactions are manned over KANA System.

Project Details
Time Period December 2007
Modules Email Management, Knowledge Management
Team Amarinder Singh

 

 

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Office Locations

  • Virtuos Solutions
  •   San Francisco USA
        Gurgaon India
  •   US Phone : +1 (415) 799 9188
        APAC (IN) : +91 (124) 498 5500

About Virtuos

Virtuos is in the business of creating success story by redefining how experiences can be transformed across brand, digital and commerce. As an Experience Consultancy, Virtuos offers broad range of services, platforms and ecosystems around CX, Digital Workplace and Digital Marketing.


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