Paytm - CRM for Service

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Project Description

Project was implemented to get a 360 view of Paytm’s customers, increase agent productivity and for sending quick responses to customers to resolve their queries.

Project Details
Time Period September 2015 - May 2016
Modules Salesforce Service Cloud, Email Management, Standard Responses, Contact Management
Team Tapas Kharbanda, Shivdeep Kumar

Office Locations

  • Virtuos Solutions
  •   San Francisco USA
        Gurgaon India
  •   US Phone : +1 (415) 799 9188
        APAC (IN) : +91 (124) 498 5500

About Virtuos

Virtuos is in the business of creating success story by redefining how experiences can be transformed across brand, digital and commerce. As an Experience Consultancy, Virtuos offers broad range of services, platforms and ecosystems around CX, Digital Workplace and Digital Marketing.

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