MakeMyTrip.com - Customer Engagement Center Applications

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MakeMyTrip.com

Project Description

The project encompasses the Customer Experience (CX) aggregation through multi-channels such as Web, Contact center, and Social media and bringing efficiencies on customer service, retention and new customer acquisition.

Project Details
Time Period July 2009
Modules Contact Centre Management, Knowledge Management, Incident Routing, Social Media Integration, API Integrations, Dynamic Agent Desktop
Team Amarinder Singh, Kristina Hermanns

 

 

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Office Locations

  • Virtuos Solutions
  •   San Francisco USA
        Gurgaon India
  •   US Phone : +1 (415) 799 9188
        APAC (IN) : +91 (124) 498 5500

About Virtuos

Virtuos is in the business of creating success story by redefining how experiences can be transformed across brand, digital and commerce. As an Experience Consultancy, Virtuos offers broad range of services, platforms and ecosystems around CX, Digital Workplace and Digital Marketing.


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