MakeMyTrip.com - Customer Engagement Center Applications
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The project encompasses the Customer Experience (CX) aggregation through multi-channels such as Web, Contact center, and Social media and bringing efficiencies on customer service, retention and new customer acquisition.
Time PeriodJuly 2009
ModulesContact Centre Management, Knowledge Management, Incident Routing, Social Media Integration, API Integrations, Dynamic Agent Desktop
Virtuos is in the business of creating success story by redefining how experiences can be transformed across brand, digital and commerce. As an Experience Consultancy, Virtuos offers broad range of services, platforms and ecosystems around CX, Digital Workplace and Digital Marketing.