Flipkart - CX Processes

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Project Description

Flipkart-the leading E-Commerce company in India, chose the Customer Experience platform provided by Virtuos to get a complete view of their customers from a single screen, improve email response quality and reduce Average Handling Time (AHT) on their incoming queries.

Project Details
Time Period November 2011
Modules Incident Management, Contact Centre, Social Media Integration, CTI, Chat, Knowledge Management, Surveys, Analytics, API integration
Team Kristina Hermanns, Amarinder Singh


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About Virtuos

Virtuos is in the business of creating success story by redefining how experiences can be transformed across brand, digital and commerce. As an Experience Consultancy, Virtuos offers broad range of services, platforms and ecosystems around CX, Digital Workplace and Digital Marketing.

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