BWIN.com - Customer Engagement Center Applications

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Bwin.com

Project Description

A mega project using KANA multichannel suite of IQ Agent, IQ web and Kana Response Live, which Virtuos implemented across web and contact centers across Europe and India.

Project Details
Time Period April 2010 - June 2010
Modules Contact Centre Management, Knowledge Management, Incident Management, Chat, Web Self Service, Portals
Team Kristina Hermanns, Amarinder Singh

Office Locations

  • Virtuos Solutions
  •   San Francisco USA
        Gurgaon India
  •   US Phone : +1 (415) 799 9188
        APAC (IN) : +91 (124) 498 5500

About Virtuos

Virtuos is in the business of creating success story by redefining how experiences can be transformed across brand, digital and commerce. As an Experience Consultancy, Virtuos offers broad range of services, platforms and ecosystems around CX, Digital Workplace and Digital Marketing.


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