Virtuos and RightApps™ provide comprehensive Support Services to Customers through web, telephone, Email and On-site visits. Virtuos is equipped to provide service in less than 24 hours from the time the complaint is received by our system.
In addition to our own technical support levels, we often provide technical support facilitated through our principals, however your first and primary point of contact is Virtuos. We are open from 9.30 AM to 6.00 PM Monday to Friday. We are closed on public holidays.
:: Support for Enterprise Solutions
On-Premise solutions deployed by Virtuos or its partners shall be covered under Techsupport provided the customer registered the Product Annual Support (PAS) with Virtuos or Virtuos partners.
Our Enterprise Solutions include:
 Maximizer CRM | On-Premise
RightNow onDemand CRM and OnPremise CRM
Microsoft CRM & ERP | On-Premise
Oracle Family CRM and ERP | On Premise | On-Demand
Custom Built Apps from RightApps™ | On Premise | On Demand
Enterprise Portals from Bea | On Premise
IBM Solutions: Business Process Management | On Premise
Kana Solutions | On Premise
Please obtain the comprehensive Service and Support Solution for each of the above Solutions, or write to us with your Customer ID Number to obtain our Service Guidelines and Scope of Service Support for your deployed Solution facilitated by Virtuos.
:: Implementation / Customization Services
:: Training
 |
|
Please contact your Account Manager or Customer Support Department by using Support Log-in. Customers undergoing deployment of our services are advised to route all the customer complaints through the Account Manager, Business Analyst or Solution Architect. Your primary contact is your Account Representative who will facilitate the services through RightApps™.
Our Product specialists provide Online training, and personal training in addition to the custom training. Please contact your Account Representative to find out our comprehensive training programs for CRM, ERP, and Other Solutions.
:: Service Level Agreements (SLA)
:: Product Annual Support (PAS) Plans and Renewals
:: Purchase of Additional Licenses or Modules
:: Renewals of On Demand Subscriptions
:: Product Uprades or Migration Services
Please write to sales@virtuos.com or contact us for more information on the above listed services.
:: Billing or Account Information
If you need the duplicate bill or if you require any information from our Knowledge Base, Please contact us.
|
