CUSTOMERVOICE EXPERIENCE MANAGEMENT (CEM)

Virtuos presents CustomerVoice™ suite of Customer Experience Management (CEM) solutions to leverage your customer relationships by measuring your "customer satisfaction" through the customer's voice.

CustomerVoice™ suite of solutions include:

CustomerVoice™ Survey Solutions
CustomerVoice™ Multi-Channel Solutions
CustomerVoice™ Portal
CustomerVoice™ Service Resolution (SRM)


CustomerVoice™ Survey

Customer Satisfaction surveys are often regarded as the most accurate barometers to predict the success of a company. Because they directly ask about the critical success factors of a business, and if done effectively, Customer Satisfaction surveys can deliver powerful incisive information and provide ways to gain a competitive edge. CustomerVoice™ Suite of On-premise and On-Demand Customer Satisfaction Surveys as stand-alone Solution or as an integrated solution with CRM / ERP or other Business Software measures your customer's confidence degree levels accurately and these surveys truly reflect your service rated by your customers when delivered through your employees.

CustomerVoice™ Multi-Channel

Live-Chat Solutions:
In addition to offering KANA Multi-channel Solutions for Enterprise Customers, we have highly affordable, award-winning live chat solutions powered by RightNow Technologies. With CustomerVoice™ Multi-Channel Solutions, you can help online visitors find what they need before they get frustrated and leave your site.

• Increase online sales
• Provide customer service
• Reduce operating costs

Cost-effective, complete contact center solutions:
Make it easy for your visitors to contact you, and for your contact center to keep track of their requests.

• Live chat, click-to-talk, email management and FAQ/knowledgebase
• Improve productivity
• Provide better customer service
  
  
  
  
  For more information on our Experience Management Solutions Please contact us today