Digital Marketing Specialization to include Journey Mapping and modern marketing strategies.
Strong focus on Digital Commerce to design ExperienceCart, and engagement channels.
Reduce the departmental silos by establishing common platform connecting to all departments.
Behavioral Analytics and Predictive Analytics to develop real time customer engagement.
Customer, Employee and Partner Apps to bring extended ecosystem to CX Foundation.
Virtuos Consultare designs, deploys and manages digitally led Customer Experiences that are highly differentiated. Virtuos delivers measurable impact and memorable experiences by executing digital experience strategies with clarity and confidence. Our Pace Layered Umbrella Strategy (PLUS) delivers a focused road map that empowers our customers to achieve short and long-term digital transformation goals in an evolving experience economy.
Virtuos works on the concept of “Pace Layered Systems of Engagement” with clearly defined primary objectives to create and manage customer experience continuum – across departments, channels and businesses. From the various technologies, processes and solutions available in the market, we categorize them into Systems of Records, Systems of Differentiation and Systems of Innovation and work with our clients to implement relevant solutions based on their priorities from the complete stack.
Virtuos CXNow focusses on the following - 1) Finding and implementing ways to capture Voice of Customer 2) Introduce key metrics for measuring customer experiences based on specific scenarios and 3) providing technology support to improve the experiences. These business transformation services are enabled by detailed Customer Journey Mapping, Design Thinking, designing experience metrics and implementing technology solutions to improve business outcomes.