Virtuos has established premium and certified business partnerships with the following Market leaders in their respective areas. With these Technology Partners, Virtuos in select markets delivers industry-leading business solutions. Virtuos Consultants and Project Management teams are fully certified by these Technology Partners for reselling, implementing and supporting the Solutions. Virtuos undertakes to deliver end to end solutions on partner technologies ranging from consulting, professional services, customizations & upgrades, project management to tranformational services.
ClickSoftware develops software that is used by service companies to schedule and dispatch field service employees. Clicksoftware contains advanced decision-making algorithms that help managers optimize their business practices, helping them complete more calls per day, week, month, and year.
Clicksoftware address the fundamental questions of job fulfillment for any service organization: "Who does What, With what, When, Where and for Whom". By automating this process, our customers are able to manage their service business more efficiently, saving costs and making customers happier.
ClickSoftware is the leader in mobile workforce management solutions, delivering a complete end-to-end mobile workforce solution to the service industry that is comprised of over 20 years of experience and more than 500 person-years in research and development.
Virtuos has been a partner of Clicksoftware since 2015 and implemented several projects with Clicksoftware.
KANA is a world leader in multi-channel customer service. KANA's integrated solutions and Service Experience Management (SEM) allow companies to deliver consistent, managed service across all channels, including email, chat, contact centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including more than half of the world's largest 100 companies.
Kana Software is headquartered in USA with global presence in Europe and Asia Pacific and it has received industry recognitions from Forrester, Gartner and other research organizations as being the leader in Service Experience Solutions space.
Virtuos has implemented several Kana Solutions at leading Banks, Contact Centers and Online/Gaming Industry. All of our projects with Kana delivered highest ROI.KANA Corporate Profile
Oracle | RightNow is a provider of on demand customer experience solutions that help consumer-centric organizations deliver great customer experiences. Founded in 1997, RightNow (Oracle acquired in 2011) is headquartered in Bozeman, Montana, employs more than 1,000 people, and serves 2,000+ organizations worldwide. RightNow is part of Oracle Public Cloud and offers full suite of CX Cloud Services and Suite of Applications.
Oracle RightNow is helping rid the world of bad experiences one consumer interaction at a time, 8 million times a day. RightNow CX, the customer experience suite, provides what an organization needs to deliver exceptional customer experiences across the web, social networks, and contact centers, all delivered via the cloud. With more than eight billion consumers served, RightNow is the customer experience backbone for more than 2,000 organizations around the globe.
Virtuos has been a partner of RightNow since 2008 and implemented several projects with RightNow, and one of the projects that Virtuos implemented in 2009 has been the Asia's biggest Ondemand CRM on the cloud in the Travel industry. Virtuos became Oracle's Gold Certified Partner with RightNow Specialization in June 2012.RIGHTNOW Corporate Profile
Salesforce is the innovative company behind the world’s #1 CRM platform. With their 1-1-1 Model, Salesforce create impact throughout the global community to improve the state of the world.
Salesforce.com (stylized as salesƒorce) is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also capitalizes on commercial applications of social networking through acquisition. As of early 2016, it is one of the most highly valued American cloud computing companies with a market capitalization of $45 billion.
Salesforce.com is the primary enterprise offering within the Salesforce1 Platform, and provides companies with an interface for case management and task management, and a system for automatically routing and escalating important events. The Salesforce customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email alert, chat, Google search, and access to customers' entitlement and contracts.
Virtuos has been a partner of Salesforce since 2015 and implemented several projects with Salesforce.