ClickSoftware Field ServiceCloud

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  • Cloud-Based Field Service using AI

    Designed to improve the effectiveness and efficiency of all business roles in a service company from your field staff to back-office users to top executives.

  • Increase Productivity and Efficiency

    Field employees enjoy reasonable working hours with less travel time between jobs, elimination of administrative paperwork and easy access to the information they need to do their job on the go.

  • Schedulers and Dispatchers

    Deliver intelligent recommendations for scheduling and dispatch based on your specific business policies.

  • Automated and Optimized Decision Making

    Contextually-relevant, intelligent insights to users in real time to support service planning, scheduling, execution and analysis.

Field Service CUstomer Engagement with ClickSoftware

Field Service Customer Engagement with ClickSoftware

With the growing need of differentiated Customer Service, Field service has become increasingly important factor in the scenarios where organizations need to coordinate and schedule tasks that come in as service requests to the contact center. With successful implementations for organizations like BARC (Broadcast Audience Research Council India) and Hicare, Virtuos has tapped the market segment, which is the closest to a direct interaction between an organization and its customers. With Click Field Service solutions, Virtuos aims to provide a complete CX Ecosystem which involves a CRM, BI, AI, Analytics, IoT and Field Service solutions, integrated to form a Customer Experience Hub (CEH) where an organization gets a 360 view of the entire service process, starting from service request is raised till field service operation is completed, with real time information, and individualized service KPIs.

Our Service Offerings

  • Solutions for optimizing work order assignment and scheduling based on agent skill sets, current work load, scheduled timeframe, agent’s current location (Lat-Long) and defined SLAs
  • Demand Forecasting, Demand Planning, Resource Capacity Planning, Scheduling, Monitoring, Execution Reporting, Resource Management, Work Order management, Asset Management
  • Enabling effective workforce management and task reporting on mobile devices to streamline administrative tasks such as timesheets, schedules and reminders for improved efficiency and staff satisfaction
  • Solutions to deliver contextually-relevant, intelligent insights to users in real time to support service planning, scheduling, execution and analysis
  • Connect service professionals to the business and to customers with collaborative mobile tools that improve the experience for everyone. Real-time automation and intelligence delivered to the field, while customers receive appointment information and update notifications across multiple channels
ClickSoftware Field ServiceCloud

Office Locations

  • Virtuos Solutions
  •   San Francisco USA
        Gurgaon India
  •   US Phone : +1 (415) 799 9188
        APAC (IN) : +91 (124) 498 5500

About Virtuos

Virtuos is in the business of creating success story by redefining how experiences can be transformed across brand, digital and commerce. As an Experience Consultancy, Virtuos offers broad range of services, platforms and ecosystems around CX, Digital Workplace and Digital Marketing.

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