Designed to improve the effectiveness and efficiency of all business roles in a service company from your field staff to back-office users to top executives.
Field employees enjoy reasonable working hours with less travel time between jobs, elimination of administrative paperwork and easy access to the information they need to do their job on the go.
Deliver intelligent recommendations for scheduling and dispatch based on your specific business policies.
Contextually-relevant, intelligent insights to users in real time to support service planning, scheduling, execution and analysis.
With the growing need of differentiated Customer Service, Field service has become increasingly important factor in the scenarios where organizations need to coordinate and schedule tasks that come in as service requests to the contact center. With successful implementations for organizations like BARC (Broadcast Audience Research Council India) and Hicare, Virtuos has tapped the market segment, which is the closest to a direct interaction between an organization and its customers. With Click Field Service solutions, Virtuos aims to provide a complete CX Ecosystem which involves a CRM, BI, AI, Analytics, IoT and Field Service solutions, integrated to form a Customer Experience Hub (CEH) where an organization gets a 360 view of the entire service process, starting from service request is raised till field service operation is completed, with real time information, and individualized service KPIs.